Frequently Asked Questions

We are here to help you with your website


What makes External Experts different from other web design companies?

Answer: Our design team has over ten years of experience creating hundreds of websites for companies in a broad range of industries. Your online presence is a necessity for your company’s success. Our personal approach will set you at ease. But dont take it from us, read some of our testimonials.

Why should I hire a professional to design my website?

Answer: Your website is the first impression of your company to all internet users. The caliber of design techniques and usable functionality of top-of-the-line websites have set the stadard for your website. In order to compete online your website needs to be an accurate reflection of your business’ potential. Only a professional designer can deliver a product that will guarantee results.

What products are used to develop your websites?

Answer: We utilize Adobe Photoshop, Adobe Illustrator, Macromedia Flash, and Dreamweaver, as well as other hand coding techniques. Our designers and developers have experience in the most up-to-date technology and software.

How much will this cost?

Answer: The cost will be reflective of your website needs. A basic website starts at $500, Flash websites start at $750, and logo design starts at $250. These are just general estimates. Please contact us for your quote.

How long will this take?

Answer: We pride ourselves on our quick turnaround time. A new website can take 1-2 weeks, logos 1 week and SEO/SEM 1 week. If you need a service in a shorter period of time, we are happy to work with you to meet your deadline.

Will I own the completed website?

Answer: Yes, you will own your completed website along with all associated files and your domain.

What is a domain name?

Answer: A domain name is your website’s internet address. For example, our domain name is www.externalexperts.com. Every website must own a domain name and this ownership will cost an annual fee. You can purchase your domain name from us for only $15/year (buy a domain name).

What is hosting?

Answer: Hosting is the online storage all of your website files. The files are stored at a host. Every website must have a host to store files, and this hosting will cost an annual fee. You can purchase hosting from us for $50/year (buy hosting) or you can purchase windows VPS hosting through a separate company, which will end up costing you much more money in the end.

What are the services you provide?

Answer: Some of the services we provide are:

Professional Websites, Ecommerce Website Design, Media Websites, Content Management, Full Flash Websites, Presentations, Online Videos, 2D/3D Animation, Brochure Design, Business Cards, Postcards, Logos & Branding, SEO & Marketing, Banner Design, Newsletter Design, Search Engine Optimization, Meta Management, Social Media Marketing

Who will I be working with?

Answer: You will be assigned to one of our Project Managers. Your Project Manager will be your personal contact throughout the project.

How many revisions can I request after I see the initial design?

Answer: The design phase usually lasts one week and includes up to three revisions.

Can I make changes after I approve a design?

Answer: Yes, you may make as many changes as you would like, but after your first three changes the cost will be $50/hour.

When the site is complete, will I be able to make changes myself?

Answer: You will be able to make changes to your website yourself if you have purchased CMS (Content Management System). CMS allows you to log-on to your website and make modifications to text and images. If you have not purchased CMS, you will forward any revisions to your Project Manager and they will be completed in a timely manner at a rate of $50/hour.

What is your payment policy?

Answer: Our payment policy is simple – 50% of your quoted price is due up front and the remaining balance is due upon delivery of product or the launching of the website. All payments should be made out to External Experts and mailed to: 427 Jersey St. Buffalo, NY 14213.

What are your office hours?

Answer: Our office hours are Monday – Friday 8 AM to 8 PM. For appointments please call 716.472.3463 or email us.